oktk Privacy Policy

oktk is an online gaming and betting platform operated for users in Bangladesh. This privacy policy sets out how oktk collects, uses and protects the personal information of its users. This document is an integral part of the Terms and Conditions and both apply when using the platform.

By using oktk's website, mobile application and any related services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, you are requested to stop using our services.

In this policy, "we", "our" or "oktk" refers to the entity operating the platform, and "you" or "user" refers to any person, registered or unregistered, who uses oktk's services.

oktk collects user information in several ways. The types of information collected are described below:

2.1 Information Provided Directly

The information you provide during account registration includes:

• Full name (in both Bengali and English)
• Date of birth (required for age verification)
• Mobile number (linked to bKash, Nagad or Rocket)
• Email address
• Password (stored in encrypted form)
• National ID number or passport number (when identity verification is required)

2.2 Automatically Collected Information

When you use the oktk platform, the following information may be collected automatically:

• IP address and device identifier
• Browser type and operating system
• Time of entry and exit from the site
• List of pages visited and click patterns
• Session duration and navigation path

2.3 Transaction-Related Information

Information collected during deposits and withdrawals includes:

• Payment method name (bKash, Nagad, Rocket or bank transfer)
• Transaction amount and date
• Transaction reference number
• Mobile wallet number (partial — the full number is not stored for security reasons)

oktk uses collected information only for specific and legitimate purposes, as follows:

3.1 Service Delivery and Operation

• Account creation and management
• Processing deposits and withdrawals (minimum ৳500)
• Applying bonuses and promotions
• Managing the VIP tier and cashback programme
• Ensuring 24/7 customer support

3.2 Security and Fraud Prevention

• Detecting unauthorised access
• Monitoring suspicious transactions
• Preventing the creation of multiple accounts
• Identity verification process

3.3 Communication and Service Improvement

• Sending important account notifications
• Responding to customer support queries
• Analysing and improving platform performance
• Updates about new games and offers (if you give your consent)

Your information is never sold to third parties or used without authorisation. User information may also be used to apply responsible gaming policies — for example, to identify patterns of excessive gambling and provide necessary support.

oktk uses industry-standard SSL encryption and advanced data protection methods to keep user information secure.

4.1 Technical Security Measures

• All data transfers secured through 256-bit SSL/TLS encryption
• Passwords stored using one-way hashing algorithms (not in plain text)
• Regular security audits and vulnerability testing
• Database encryption and secure server environment
• Two-factor authentication (OTP) available

4.2 Data Retention Period

All personal information is retained for as long as the account remains active. After an account is closed, certain information may be kept for a set period to meet legal and regulatory requirements.

4.3 Response to Data Breaches

If a data security breach occurs, oktk will notify affected users as quickly as possible and take immediate technical steps to limit the damage.

oktk does not sell your personal information to any third party. However, limited sharing of information may be necessary in certain circumstances:

5.1 Service Partners

Transaction-related information necessary for payment processing is shared with bKash, Nagad, Rocket and bank transfer service providers. These partners have their own privacy policies and are required to protect data under applicable law.

5.2 Game Providers

Our game providers — including Evolution, Pragmatic Play Live, PG Soft and JILI — may receive the minimum information required to deliver their technical services. They may not use your information independently or for marketing purposes.

5.3 Legal Obligations

Disclosure of information may be required under applicable laws of Bangladesh, court orders or lawful requests from government authorities. In such cases, we provide only the information that is legally required.

5.4 Business Transfers

In the event of any change, merger or acquisition of oktk's business operations, user information may be transferred. In that case, the new party will also be required to comply with this privacy policy.

The oktk website and app use cookies and similar technologies to improve the user experience and ensure the platform functions properly.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions, ensure security and support the basic functionality of the platform. These cannot be disabled.
• Functional cookies: Used to remember your preferences such as language selection and display settings.
• Analytics cookies: Used to understand usage patterns and improve the platform. These do not contain personally identifiable information.

6.2 Cookie Controls

Cookies can be disabled from your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly. Refer to your browser's help page for guidance on managing cookies.

oktk provides its users with the following rights regarding their information:

7.1 Right to Access Information

You may request a copy of your personal information stored with oktk at any time. Processing such a request generally takes up to 30 business days.

7.2 Right to Correct Information

If any information stored in your profile is incorrect or incomplete, you may have it corrected. Some information can be updated directly from account settings; for other cases, you will need to contact customer support.

7.3 Request to Delete Information

After closing your account, you may request that your personal information be deleted. However, certain information may need to be retained for a set period due to legal and financial record-keeping obligations.

7.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may use the unsubscribe option in any message or inform customer support directly. Important account-related notifications will always be sent regardless.

All oktk services are strictly for persons aged 21 or older. We do not intentionally collect any personal information from minors.

Age verification is mandatory during the registration process. If a minor opens an account using false information, the account will be closed as soon as it is detected and any collected information will be deleted.

If a parent or guardian discovers that their minor child has registered with oktk, please contact our customer support immediately.

oktk reserves the right to update this privacy policy from time to time. The policy may be revised due to service improvements, the introduction of new technologies or changes in law.

For significant changes, we will notify users via their registered email or through the platform. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

With each revision, the "Last Updated" date at the top of the document will change. Previous versions may be made available upon request.

If you have any questions, concerns or requests regarding this privacy policy, please contact oktk through the following:

For privacy-related requests, write "Privacy Request" in the email subject line and include your registered mobile number so we can verify your identity quickly. For general questions, you can also visit the Frequently Asked Questions page.