Responsible Gaming Commitment
oktk believes that entertainment is meaningful only when enjoyed in moderation and with awareness. On this page, we will show you how to set your own gaming limits, recognise warning signs, and seek help when needed.
Why Responsibility Matters
Casino and sports betting are a form of entertainment — but if they go out of control, they can have a serious impact on your personal, family, and financial life. oktk takes that possibility seriously and actively works to keep every user safe.
Our Terms and Conditions clearly state that users must be at least 21 years old to open an account and place any bet or play any casino game. No deposit or withdrawal is processed without age verification.
Set a budget before you start playing — an amount whose loss will not affect your daily life. Never bet with money meant for your salary, rent, or your children's education. Be careful of the urge to place bigger bets to recover losses.
Under our Privacy Policy, your account activity and transaction data are kept secure — and this information is also used to ensure the responsible gaming tools work effectively.
Tools to Keep Yourself in Control
oktk gives you full control over your own gaming. The tools below can be activated directly from your account or through 24/7 live chat.
Deposit Limit
Set a maximum limit on daily, weekly, or monthly deposits. Reducing a limit takes effect immediately; increasing a limit takes 7 days to apply.
Session Time Limit
Set a limit on how long you stay logged in at a stretch. Once the time is up, you will be logged out automatically — you can play again the next day.
Loss Limit
Set the maximum amount you are willing to lose within a given period. Once the limit is reached, you will not be able to place any more bets during that period.
Reality Check
Receive a reminder every 30, 60, or 90 minutes showing how long you have been playing and how much you have won or lost.
Cool-Off Period
Temporarily close your account for 1 day to 6 weeks. You will not be able to log in during this time, but normal activity will resume once the period ends.
Self-Exclusion
If you need a long-term or permanent break, activate self-exclusion. Do not attempt to create a new account while your account is closed.
Contact our 24/7 live chat or send a request by email to activate or change any of these tools.
Warning Signs of a Problem
If you notice the following, it means gaming is going beyond your control. Even one or two signs appearing occasionally should keep you alert; if multiple signs appear regularly, seek help.
- You keep trying to place bigger bets to recover your losses.
- You decide to stop playing but keep coming back repeatedly.
- You are spending money meant for your salary, loans, or essential family expenses on betting.
- You are hiding your gaming from family or friends, or lying about it.
- Gaming is causing you to neglect work, studies, or family responsibilities.
- When you cannot play, you feel anxious, irritable, or in a bad mood.
- You now need to bet more than before to get the same enjoyment.
- You are borrowing money or selling valuables to fund your gaming.
oktk's Commitment
We do not just provide entertainment — we want to make sure that entertainment remains safe and sustainable.
Where to Find Support
You do not have to face a problem alone. Besides oktk's own support, family and professional counsellors can help. Visit our FAQ page to find answers to common questions and learn how to reach support directly from there.
24/7 Live Chat
Contact oktk's live chat at any time. Support is available in both Bengali and English. You can request to activate a deposit limit or self-exclusion right here.
Email Support
If you prefer to share details privately, contact us by email. Our team replies in Bengali and your information is kept completely secure.
Family and Trusted People
Talk openly with those close to you. The support of family can sometimes change the situation faster than professional treatment.
Professional Counselling Services
Mental health counsellors and addiction specialists are available in Bangladesh. Get a referral through your doctor or local hospital.
Take a Break
Taking a temporary break from gaming is not a weakness — it is a sign of awareness. Use cool-off or self-exclusion to take the break you need.
Our Pledge
oktk is an entertainment platform. We want every user to play and enjoy — but we want that enjoyment to never become a burden. For this reason, we ensure the following:
- No one under the age of 21 may create an account or play.
- Self-exclusion or cool-off requests are actioned within 24 hours.
- Requests to reduce a deposit limit are applied immediately.
- No promotional messages are sent to users who are under self-exclusion.
- All responsible gaming requests are handled with confidentiality.
- Our support team speaks Bengali and helps with all types of questions.
To learn more about oktk, visit our About Us page, where you will find information about the platform's payment security, support structure, and overall standards.